At Allardyce Multimedia, our commitment to unparalleled service includes offering 24/7/365 support to our valued clients. We understand that the digital world never sleeps, which is why our expert support team is always on hand to address your needs, resolve issues, and ensure your operations run smoothly. Day or night, weekday or weekend, you can count on us to provide dependable assistance whenever you need it, ensuring your business remains connected and efficient around the clock.

At Allardyce Multimedia, sustainability is woven into the fabric of our operations. We are deeply committed to reducing our environmental footprint and promoting eco-friendly practices throughout our projects. From utilising energy-efficient technologies to supporting digital innovation that minimises waste, our focus is on creating solutions that are not only cutting-edge but also kind to the planet. We believe that embracing sustainable practices today paves the way for a brighter, more responsible future, and we are proud to partner with clients who share this vision.

Integrity is the cornerstone of Allardyce Multimedia. We believe that trust and honesty are the foundations of lasting partnerships, and we are dedicated to upholding these principles in every interaction. Our team operates with transparency, ensuring that our clients are informed, empowered, and confident in our services. By prioritising ethical practices and maintaining open communication, we not only deliver exceptional results but also foster strong, genuine relationships built on mutual respect and trust.

Terms and Conditions for Allardyce Multimedia

Acceptance of Terms

By using allardycemultimedia.com or engaging our services, you agree to these terms and conditions.

Services and Scope of Work

We provide web design, AI integration, and multimedia services. The specific scope of work will be detailed in a separate project proposal or agreement.

Intellectual Property

All content created by us remains our property until full payment is received

Clients are responsible for ensuring they have rights to any content they provide

We retain the right to showcase the work in our portfolio unless otherwise agreed

Payment Terms

Full payment is required in advance before commencing any project or service

No work will begin until complete payment has been received

Payment can be made via bank transfer, credit card, or approved online payment platforms

Invoices will be issued with clear payment instructions

Proof of payment must be provided before project initiation

Payment Methods Accepted

Bank Transfer

Credit/Debit Card

PayPal

Online Banking

Refund Policy

No refunds will be issued once work has commenced

Cancellation must be made in writing before project start

Project Timeline

Standard website development: 7-day online delivery

Timeline dependent on client responsiveness and content readiness

Requires immediate client feedback and pre-prepared content

Revisions and Edits

Two rounds of revisions are included within 31 days of initial delivery

Additional changes may incur extra charges

Hosting and Support

Details regarding hosting, support, and maintenance will be specified in the project proposal

Termination

We reserve the right to terminate services for breach of these terms

Clients may terminate with written notice as specified in the project agreement

Limitation of Liability

We are not liable for any direct, indirect, or consequential damages arising from the use of our services or website

Changes to Terms

We may update these terms periodically

Continued use of our services constitutes acceptance of any changes

Governing Law

These terms are governed by the laws of the United Kingdom.

By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

Privacy Policy for Wolfspider Web Design & Allardyce Multimedia

Wolfspider Web Design ("we," "our," "us") is committed to safeguarding the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect personal information.

1. Information Collection

We may collect personal information from you through various means, including:

Information provided directly by you, such as contact details, when you engage our services

Data collected automatically through website cookies and analytics tools, such as IP address and browsing behaviour

2. Use of Information

The personal information we collect is used to:

Provide and manage our services

Communicate with you regarding your queries, requests, or feedback

Improve our website and service offerings

Ensure compliance with legal and regulatory obligations

3. Information Sharing and Disclosure

We do not sell, lease, or distribute your personal information to third parties unless we have your consent or are required to do so by law. We may share information with trusted third-party service providers who assist us in operating our business, providing our services, or conducting our business operations, subject to confidentiality agreements.

4. Data Security

We have implemented robust security measures to protect the personal information we hold from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

As a data subject, you have the right to:

Access the personal information we hold about you

Request correction of any inaccurate or incomplete data

Request the deletion of your personal data, subject to legal and contractual restrictions

7. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via our website or other communication channels.

8. Contact Us

If you have questions, concerns, or requests regarding your personal information, please contact our Data Protection Officer at [insert contact information].

Effective Date: 1st January 2025

Reviewed Annually

Support level agreement 2025

Wolfspider Web Design & Allardyce Multimedia

This Service Level Agreement ("Agreement") is entered into by Wolfspider Web Design ("Service Provider") and the Client ("Client"). This Agreement outlines the terms and conditions for professional web design services provided by Wolfspider Web Design.

1. Service Availability

Wolfspider Web Design guarantees a service uptime of 99.9%, calculated over a 30-day period. This guarantee excludes scheduled maintenance, client-induced errors, or circumstances beyond human control, such as cyber attacks or natural disasters.

2. Support and Response Times

The Service Provider offers a structured response system for addressing client queries and issues. The levels are as follows:

Low Priority Issues : Response within 2 business days

Medium Priority Issues : Response within 1 business day

High Priority Issues : Response within 4 hours

3. Issue Resolution

Wolfspider Web Design is committed to resolving issues within these specified timeframes:

Low Priority : Resolution within 5 business days

Medium Priority : Resolution within 2 business days

High Priority : Resolution within 1 business day

In the event an issue cannot be resolved within these timeframes, the Service Provider will communicate a reasonable resolution timeline to the Client.

4. Performance and Security Monitoring

Regular monitoring of the website's performance and security will be conducted to proactively address any emerging issues.

5. Client Responsibilities

The Client agrees to:

Promptly report any issues or concerns

Provide necessary access and permissions for effective service delivery

Maintain confidentiality of account credentials

6. Limitations

This Agreement does not cover:

Issues arising from third-party code or services

Problems due to exceeding hosting plan capacities

Events beyond the control of Wolfspider Web Design, such as force majeure

7. Maintenance and Updates

Ongoing maintenance services ensure that the website remains up-to-date with the latest security patches, software updates, and content improvements as necessary.

8. Amendment Terms

Wolfspider Web Design reserves the right to amend this Agreement with 30 days' written notice to the Client.

9. Acceptance

By using Wolfspider Web Design services, the Client acknowledges and agrees to these terms and conditions.

Should any questions or concerns arise, please contact Wolfspider Web Design

Effective Date:1st Jan 2025

Reviewed Annually

10-day project plan for Allardyce Multimedia to deliver website services:

(Smaller website projects have a condensed version of this project timeline)

Day 1-2: Project Initiation and Planning

Conduct project kickoff meeting

Define project scope and objectives

Create detailed project timeline

Assign tasks to team members

Begin domain name acquisition process

Start logo design process.

Day 3-4: Design and Content Creation

Develop website wireframes and mockups

Begin e-commerce functionality setup

Start booking/reservation system integration

Conduct 2-hour photography/video/drone session

Begin copywriting for website content

Continue logo design refinement

Start implementing Content Management System (CMS)

Day 5-6: Development and Functionality

Begin responsive website development for all devices

Set up managed website hosting

Integrate social media platforms

Implement Google Analytics

Conduct GDPR compliance audit

Set up email services

Begin Search Engine Optimisation (SEO) implementation

Start multilingual functionality setup

Deploy A.I. website chatbot

Day 7-8: Testing and Refinement

Perform thorough testing of all website functionalities

Test e-commerce system

Verify booking/reservation system

Ensure responsiveness across all devices

Test multilingual functionality

Fine-tune SEO elements

Implement newsletter functionality

Conduct final GDPR compliance check

Day 9: Content Population and Final Touches

Populate website with finalised content and media

Implement approved logo design

Set up weekly website update schedule

Perform final SEO adjustments

Conduct last-minute bug fixes and refinements

Day 10: Launch and Handover

Perform final testing across all systems

Launch the website

Provide client training on CMS and update procedures

Hand over all necessary documentation

Schedule follow-up for additional SEO work, other services and ongoing support

This timeline may require adjustments based on specific client requirements and unforeseen challenges. It's crucial to maintain clear communication throughout the process to ensure all expectations are met.